gold! card - Frequently Asked Questions
- What is the Western Union gold! card?
- What do I need to do to get a FREE Western Union gold! card?
- Why do I need to give you all this information to get the FREE gold! card?
- Can I share my gold! card with my family?
- How do I get my rewards?
- Can I use my savings on several transactions?
- What if my gold! card is stolen or I lose it?
- Can I still earn points if I forget my Western Union gold! card when sending money?
- What should I do if my address changes?
- Do I still need to show my ID when I send money with my gold! card?
1. What is the Western Union gold! card?
It's a FREE card you use to earn reward points when you send a Western Union transaction from an Agent location. Points are earned based on the amount of the transfer fee. The points are used to redeem savings on future transfer fees or phone time to anywhere in the world.
2. What do I need to do to get a FREE Western Union Card?
All you need to do is fill in the application form with your name, address and signature and return it to the Western Union gold! card Program, Western Union Retail Services Ireland Ltd., City Gate Building 1000, Unit 1201 and 1202, Mahon, FREEPOST-SCK 556, Cork, along with an acceptable ID and a proof current address. For more information, just follow the step-by-step process and learn how to apply for the gold! card.
3. Why do I need to give you all this information to get the FREE Card?
The ID and proof of address are a legal requirement to apply for the Western Union gold! card. The other information will allow us to improve our offer and better reward your loyalty.
4. Can I share my card with my family?
No, your Western Union gold! card is personal. This card can only be used by you.
It's easy. Just call 1800 55 32 37, available Monday through Friday, 8:00 am to 5:00 pm and Saturday 9:00 am to 2:00 pm.
6. Can I use my savings on several transactions?
Unfortunately, no. Your savings are only available on one transaction. However, you still have the opportunity to keep this savings and use them on a future transaction.
7. What if my Card is stolen or I lose it?
Just call 1800 55 32 37, available Monday through Friday, 8:00 am to 5:00 pm and Saturday 9:00 am to 2:00 pm. A replacement card with the same card number will be sent to you in 6 weeks.
8. Can I still earn points if I forget my Western Union Card when sending money?
Yes, just call 1800 55 32 37, available Monday through Friday, 8:00 am to 5:00 pm and Saturday 9:00 am to 2:00 pm. Be sure to have your Money Transfer Control Number (MTCN) ready.
9. What should I do if my address changes?
To update your information, call 1800 55 32 37, Monday through Friday, 8:00 am to 5:00 pm and Saturday 9:00 am to 2:00 pm. Some participating Agent locations will also have a change of address form you can complete.
10. Do I still need to show my ID when I send money with my Card?
Yes, normal ID requirements still apply. You must show ID when you send €1,000 or more.